Safety Quality Patient Experience Specialist Ii

Cleveland Clinic Health System

Cleveland, Ohio, US
High reliability organization (hro) principles
Implement improvement initiatives
Analyze performance data
The Specialist coordinates and implements improvement initiatives, focusing on safety through leading steps to building a HRO (High Reliability Organization)

Job Summary

  • The Specialist coordinates and implements improvement initiatives, focusing on safety through leading steps to building a HRO (High Reliability Organization).
  • A caregiver in this position works Monday through Friday from 8:00am to 5:00pm and could start at 7:00am or 7:30am due to meetings.
  • Benefits include a 403(b) Savings & Investment Plan, Investment Pension Plan (IPP), Tuition Reimbursement, Paid Time Off (PTO), Employee Discounts, Dental and Vision Plans, Life Insurance and Disability.

Matching Summary

The Specialist coordinates and implements improvement initiatives, focusing on safety through leading steps to building a HRO (High Reliability Organization).

Skills & Requirements

Must-have

  • High Reliability Organization (HRO) principles
  • Implement improvement initiatives
  • Analyze performance data
  • Monitor performance and identify intervention needs
  • Lead continuous improvement activities

Nice-to-have

  • Champion for continuous improvement
  • Build relationships with stakeholders
  • Coach improvement teams
  • Collaborate on required plans

Key Requirements

  • Bachelor’s Degree in nursing, Healthcare Administration, Business, Engineering, or related field
  • Certified Patient Experience Professional (CPXP) required within one year of hire
  • Certified Patient Safety Professional (CPPS) or Certified Professional in Healthcare Quality (CPHQ) required within one year of hire
  • Seven years of related experience
  • Previous experience with Joint Commission, HFAP, CMS surveys

Work Rights

Not specified

Tailored Resume

Cover Letter