Senior Director, Global Customer Care

Leica Biosystems

Deer Park, United States
$230,000 - $280,000; bonus/incentive pyy eligible;...
Fully remote
Global customer care operations leadership
Order-to-invoice process excellence
Digital transformation
The Senior Director, Global Customer Care provides strategic leadership and direction across the Global Customer Care Centre of Excellence, leading the team to deliver effective and efficient order-handling to invoice processes across our product portfolio

Job Summary

  • The Senior Director, Global Customer Care provides strategic leadership and direction across the Global Customer Care Centre of Excellence, leading the team to deliver effective and efficient order-handling to invoice processes across our product portfolio.
  • Champion digital transformation, integrating advanced tools and technologies to enhance efficiency and customer satisfaction globally.
  • Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

Matching Summary

The Senior Director, Global Customer Care provides strategic leadership and direction across the Global Customer Care Centre of Excellence, leading the team to deliver effective and efficient order-handling to invoice processes across our product portfolio.

Salary

$230,000 - $280,000; Bonus/Incentive pay eligible; Comprehensive benefits package

Skills & Requirements

Must-have

  • Global Customer Care operations leadership
  • Order-to-Invoice process excellence
  • Digital transformation
  • ERP (SAP) and CRM platforms
  • Lean, Six Sigma, continuous improvement

Nice-to-have

  • Executive-level communication
  • Cross-functional project management
  • Danaher Business System (DBS) deployment

Key Requirements

  • BA/BS or equivalent experience
  • 15 years global leadership experience
  • Experience with Order-to-Cash/Invoice processes
  • Experience leading geographically dispersed teams
  • Ability to travel approximately 25%

Work Rights

Not specified

Tailored Resume

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