Service Representative

Rolls-Royce

Kuala Lumpur, Malaysia
24/7 customer support availability
Customer relationship management skills
Data analysis for operational trends
This role serves as the primary point of contact between Rolls-Royce and airline customers, providing 24/7 operational support

Job Summary

  • This role serves as the primary point of contact between Rolls-Royce and airline customers, providing 24/7 operational support.
  • The successful candidate will analyze customer operational data to identify trends and drive timely resolution of technical issues.
  • Rolls-Royce offers a culture that values individuality and diverse perspectives to enable innovation and high performance.

Matching Summary

This role serves as the primary point of contact between Rolls-Royce and airline customers, providing 24/7 operational support.

Skills & Requirements

Must-have

  • 24/7 customer support availability
  • customer relationship management skills
  • data analysis for operational trends
  • warranty and debt monitoring experience

Nice-to-have

  • ability to identify business opportunities
  • resilience in challenging discussions
  • cultural awareness in global environment
  • proactive management of fleet plans

Key Requirements

  • Degree in Engineering, Aviation, or related discipline
  • Proven customer-facing experience in aerospace or technical services
  • Working knowledge of gas turbines and aircraft engine operation
  • Legal right to work in Malaysia

Work Rights

Must have legal right to work in Malaysia

Tailored Resume

Cover Letter