Job Summary

• This role will be responsible for architecting, optimizing, and scaling Gainsight to drive retention, expansion, and data-driven customer lifecycle management.
• Key responsibilities include designing and maintaining health score frameworks, CTAs, playbooks, and lifecycle stages, as well as building and managing automated customer journeys.
• Acquire Intelligence offers opportunities for growth, internal mobility, access to training, and is part of a purpose-driven and innovation-focused organization.

Matching Summary

Skills & Requirements

Key Requirements

• Proven, hands-on Gainsight administration experience
• Deep understanding of customer success operations and SaaS metrics
• Experience integrating Gainsight with CRM platforms (Salesforce preferred)
• Strong systems thinking, process design, and cross-functional collaboration skills
• Ability to translate business strategy into scalable technical workflows

Work Rights