Customer Success Manager - Healthcare

lto.de

Central/Midwest, US
Base: $98,500.00 - $172,700.00 usd; bonus/equity: ...
Hybrid
5+ years saas customer success experience
Strategic enterprise-level account ownership
Deep healthcare industry and clinical workflow knowledge
The role serves as a trusted advisor for strategic accounts to optimize customer outcomes and ensure alignment with clinical and operational goals

Job Summary

  • The role serves as a trusted advisor for strategic accounts to optimize customer outcomes and ensure alignment with clinical and operational goals.
  • Wolters Kluwer Health's Clinical Effectiveness organization is dedicated to improving care worldwide by providing advanced clinical decision support solutions.
  • The position offers a competitive salary range of $98,500.00 to $172,700.00 USD along with comprehensive benefits including medical, dental, vision, and 401(k).

Matching Summary

The role serves as a trusted advisor for strategic accounts to optimize customer outcomes and ensure alignment with clinical and operational goals.

Salary

Base: $98,500.00 - $172,700.00 USD; Bonus/Equity: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Tuition Assistance

Skills & Requirements

Must-have

  • 5+ years SaaS customer success experience
  • Strategic enterprise-level account ownership
  • Deep healthcare industry and clinical workflow knowledge
  • Clinical decision support product expertise
  • Large scale software implementation management

Nice-to-have

  • Advanced degree in Business or Health Administration
  • Experience mentoring team members
  • Thought leadership through whitepapers and case studies
  • Strong rapport building with C-suite executives
  • Data-oriented consultative approach to utilization

Key Requirements

  • Bachelor's degree required
  • 5+ years SaaS customer success experience
  • Ownership of a book of business
  • In-depth knowledge of clinical decision support products

Work Rights

Must be US based within 50 miles of a Wolters Kluwer office

Tailored Resume

Cover Letter