Assistant Manager

ICICI Securities Ltd

On-site
Previous call centre or email desk experience
Strong phone and verbal communication skills
Active listening and customer focus
Manage and respond to client queries and complaints via email in a professional and timely manner

Job Summary

  • Manage and respond to client queries and complaints via email in a professional and timely manner.
  • Coordinate with internal teams including operations, compliance, IT, and the trading desk to resolve issues effectively.
  • Ensure adherence to regulatory and company policies while providing accurate information on trading accounts and settlements.

Matching Summary

Manage and respond to client queries and complaints via email in a professional and timely manner.

Skills & Requirements

Must-have

  • Previous call centre or email desk experience
  • Strong phone and verbal communication skills
  • Active listening and customer focus

Nice-to-have

  • Ability to multi-task and manage time effectively
  • Building sustainable customer relationships
  • Taking ownership of allotted tasks

Key Requirements

  • Minimum 6 months experience in Call Centre or Email desk role
  • Graduate degree from any skill background

Work Rights

Not specified

Tailored Resume

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