ServiceNow is seeking a Senior Business Process Consultant with expertise in CRM and industry workflows to optimize business processes and enhance customer engagements. The role involves collaborating with stakeholders to design workflows, ensure effective technical solutions, and drive process improvements using the ServiceNow platform
Job Summary
This role serves as a trusted advisor guiding customers on process optimization and the adoption of best practices within the ServiceNow ecosystem.
The consultant will bridge business needs and technical delivery by designing end-to-end workflows across sales, customer service, and field service domains.
Candidates must demonstrate strong ability to influence senior leaders while collaborating with technical teams to ensure measurable outcomes.
Matching Summary
Match Score: 85
ServiceNow is seeking a Senior Business Process Consultant with expertise in CRM and industry workflows to optimize business processes and enhance customer engagements. The role involves collaborating with stakeholders to design workflows, ensure effective technical solutions, and drive process improvements using the ServiceNow platform.
Skills & Requirements
Must-have
7+ years ServiceNow consulting experience
CRM/CSM domain expertise
Process modeling with Visio or BPMN
Senior leader influence skills
ServiceNow Certified System Administrator
Nice-to-have
AI and automation project knowledge
Telecom or financial services industry background
NowCreate methodology familiarity
Agile/SAFe delivery practices
Willingness to travel up to 50%
Key Requirements
7+ years consulting experience on ServiceNow platform
CIS certification in CSM, FSM, or Sales required within 6-12 months
Certified System Administrator (CSA) required within 60-90 days
Experience with Salesforce, Pega, Dynamics, Oracle, or SAP integrations