Help Desk Lead/manager

Pingwind Inc

Remote
Remote
Support hardware and software issues
Manage help desk team
Establish procedures and templates
PingWind Inc. is seeking a Help Desk Lead/Manager to oversee technical support operations for federal clients, requiring a minimum of seven years of experience and appropriate project management certification. The role is remote and includes responsibilities such as managing help desk staff, analyzing user issues, and ensuring high-quality customer service

Job Summary

  • PingWind is seeking a Help Desk Lead/Manager who supports triage meetings with the stakeholders to coordinate and collect additional information relevant to the issues identified by the end-user.
  • Supervises and coordinates activities of Help Desk Technicians or Representatives, and manages a team of help desk support staff.
  • PingWind offers benefits including Federal Holidays, Paid Time Off, Parental Leave, medical plan choices, dental and vision insurance, and a 401k with competitive matching.

Matching Summary

Match Score: 85

PingWind Inc. is seeking a Help Desk Lead/Manager to oversee technical support operations for federal clients, requiring a minimum of seven years of experience and appropriate project management certification. The role is remote and includes responsibilities such as managing help desk staff, analyzing user issues, and ensuring high-quality customer service.

Skills & Requirements

Must-have

  • support hardware and software issues
  • manage help desk team
  • establish procedures and templates
  • track help desk performance
  • hiring and training staff

Nice-to-have

  • excellent leadership skills
  • strong interpersonal skills
  • adept at handling conflict
  • exceptional documentation skills
  • user-friendly language communication

Key Requirements

  • Seven (7)+ years of experience
  • HS Diploma/GED
  • PMP or PgMP certification
  • Public Trust security clearance

Work Rights

Must have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance

Tailored Resume

Cover Letter