IT Service Desk/ IT Helpdesk

U3 INFOTECH PTE. LTD.

Singapore, SG
Manage inquiries from stakeholders
Coordinate issue resolution
Monitor level 2 ticket updates
The role serves as the primary point of contact for internal and external stakeholder inquiries

Job Summary

  • The role serves as the primary point of contact for internal and external stakeholder inquiries.
  • Candidates must coordinate with internal teams to minimize rework and ensure efficient issue resolution.
  • Responsibilities include monitoring Level 2 support tickets and preparing data-driven reports for process improvements.

Matching Summary

Match Score: 75

The role serves as the primary point of contact for internal and external stakeholder inquiries.

Skills & Requirements

Must-have

  • Manage inquiries from stakeholders
  • Coordinate issue resolution
  • Monitor Level 2 ticket updates
  • Ensure SLA compliance
  • Prepare ad-hoc reports

Nice-to-have

  • Strong communication skills
  • Ability to manage multiple tasks
  • Basic analytical skills
  • Proficiency in Microsoft Office tools

Key Requirements

  • Diploma or Degree in any discipline
  • Prior experience in customer service or helpdesk
  • Proficiency in Microsoft Excel and Word

Work Rights

Not specified

Tailored Resume

Cover Letter