Client Account Manager

Elite

Remote, Australia
Remote
Own portfolio of strategic law firm clients
Develop detailed account plans with growth strategy
Identify upsell and cross-sell opportunities
The Client Account Manager is responsible for owning the full post-sale lifecycle across a portfolio of high-value law firm clients

Job Summary

  • The Client Account Manager is responsible for owning the full post-sale lifecycle across a portfolio of high-value law firm clients.
  • This role combines commercial account management and customer success leadership to drive retention, expansion, adoption, and long-term value realization.
  • Success involves partnering with senior stakeholders to guide digital transformation and ensure Elite's solutions deliver measurable business impact.

Matching Summary

The Client Account Manager is responsible for owning the full post-sale lifecycle across a portfolio of high-value law firm clients.

Skills & Requirements

Must-have

  • Own portfolio of strategic law firm clients
  • Develop detailed account plans with growth strategy
  • Identify upsell and cross-sell opportunities
  • Monitor account health and usage trends
  • Execute renewal strategies with sales teams

Nice-to-have

  • Deep multi-threaded executive relationships
  • Customer-first mindset in commercial outcomes
  • Experience delivering ROI-driven proposals
  • Ability to lead training sessions and workshops

Key Requirements

  • Portfolio management experience
  • SaaS or cloud-native platform knowledge
  • Strong relationship building skills
  • CRM proficiency
  • Renewal strategy execution

Work Rights

Not specified

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