Business Banking Centralized Specialist - Plano, Tx
Bank of America (GHR)
Plano, TX, US
High call volume environment experience
Excellent verbal and written communication skills
Strong customer service skills
This role is responsible for providing Small Business products, services, and strategies to clients over the phone
Job Summary
This role is responsible for providing Small Business products, services, and strategies to clients over the phone.
The position focuses on acquiring and deepening client relationships through inbound calls and referrals while delivering a seamless one-team approach.
Bank of America offers competitive benefits to support physical, emotional, and financial well-being alongside opportunities to learn and grow.
Matching Summary
This role is responsible for providing Small Business products, services, and strategies to clients over the phone.
Skills & Requirements
Must-have
High call volume environment experience
Excellent verbal and written communication skills
Strong customer service skills
Nice-to-have
Ability to learn new technology platforms
Experience receiving performance feedback
Self-motivated and results-oriented attitude
Key Requirements
Minimum of 2 years Financial/Banking or call center experience
Proficient knowledge in Microsoft Office systems
Able to work in a call center schedule environment