Credit Welfare Agent

Octopus Energy

London, GB
On-site
Compassionate and resilient personality
Field-based lone working capability
Strong listening and communication skills
You will be completing welfare-focused home-visits to customers in debt to gather information and help them set up sustainable repayment plans

Job Summary

  • You will be completing welfare-focused home-visits to customers in debt to gather information and help them set up sustainable repayment plans.
  • The role is primarily field-based lone working, requiring you to meet customers where they are to turn stressful debt situations into manageable paths forward.
  • You will act as the face of Octopus Energy, serving as a problem solver, listener, and great communicator for vulnerable customers.

Matching Summary

You will be completing welfare-focused home-visits to customers in debt to gather information and help them set up sustainable repayment plans.

Skills & Requirements

Must-have

  • Compassionate and resilient personality
  • Field-based lone working capability
  • Strong listening and communication skills

Nice-to-have

  • Problem-solving mindset for debt situations
  • Ability to set up sustainable repayment plans
  • Experience with desk-based phone interactions

Key Requirements

  • Resilience and compassion required
  • Willingness to work alone in the field
  • Strong verbal communication abilities

Work Rights

Not specified

Tailored Resume

Cover Letter