Service Desk Agent – Enterprise Itsm Operations (24/7)
PwC Poland
Poland
Not specified; not specified; benefits include lun...
Hybrid
Experience in service desk or application support role
Hands-on experience with jira service management
Practical understanding of itil processes
The team operates on a 24/7 model focusing on the investigation, resolution, and coordination of escalated incidents and service requests
Job Summary
The team operates on a 24/7 model focusing on the investigation, resolution, and coordination of escalated incidents and service requests.
Employees benefit from hybrid working models, flexible start times, sabbatical leave, and comprehensive medical and wellbeing programs.
The role requires maintaining audit-ready documentation while collaborating with application, infrastructure, and vendor teams to ensure service continuity.
Matching Summary
The team operates on a 24/7 model focusing on the investigation, resolution, and coordination of escalated incidents and service requests.
Salary
Not specified; Not specified; Benefits include lunch pass, concierge, veterinary package, massages, and cafeteria vouchers
Skills & Requirements
Must-have
Experience in Service Desk or Application Support role
Hands-on experience with Jira Service Management
Practical understanding of ITIL processes
Strong troubleshooting and analytical skills
Very good English communication skills
Nice-to-have
Experience with Salesforce user support
Knowledge of AI-powered tools and automation
Familiarity with change or problem management
Experience in large-scale environments
ITIL Foundation certification
Key Requirements
Experience in Service Desk / Application Support / IT Support role
Hands-on experience with Jira Service Management
Practical understanding of ITIL processes
Very good English communication skills (written and spoken)
Ability to work in shift-based 24/7 operational service