Member Service Advocate, Public Plans-18

Harvard Pilgrim Health Care Inc

Base: $22.00 ph; bonus/equity: not specified; bene...
Fully remote
Inbound call management
Healthcare system navigation
Problem resolution skills
Point32Health is seeking a Member Service Advocate to provide exceptional customer service in navigating healthcare inquiries for its members. The position is fully remote and offers opportunities for career growth within the organization

Job Summary

  • Point32Health is a leading not-for-profit health organization committed to delivering high-quality, affordable healthcare and fostering an inclusive culture.
  • The Member Services Advocate role involves handling member inquiries, resolving issues, educating members on benefits, and ensuring a positive member experience.
  • The company offers a comprehensive total rewards package including medical, dental, vision coverage, retirement plans, paid time off, and career development benefits.

Matching Summary

Match Score: 85

Point32Health is seeking a Member Service Advocate to provide exceptional customer service in navigating healthcare inquiries for its members. The position is fully remote and offers opportunities for career growth within the organization.

Salary

Base: $22.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, retirement, paid time off, life and disability insurance, tuition program

Skills & Requirements

Must-have

  • Inbound call management
  • Healthcare system navigation
  • Problem resolution skills
  • HIPAA compliance adherence
  • Multitasking in multiple systems
  • Customer service expertise
  • Technical proficiency with CRM

Nice-to-have

  • Empathy and compassion
  • Team collaboration skills
  • Conflict resolution abilities
  • Adaptability to changing priorities
  • Proactive member engagement

Key Requirements

  • Associate degree or equivalent experience
  • 0-2 years relevant experience
  • Customer service experience preferred
  • Knowledge of medical terminology preferred
  • Experience in virtual/remote work preferred

Work Rights

Not specified

Tailored Resume

Cover Letter