Cx Assurance Manager

Globe

Manila, Philippines
Cx quality analysis and assurance
Perfect order execution management
Fraud prevention and compliance
At Globe, our goal is to create a wonderful world for our people, business, and nation by uniting passionate individuals who believe they can make a difference

Job Summary

  • At Globe, our goal is to create a wonderful world for our people, business, and nation by uniting passionate individuals who believe they can make a difference.
  • The role leads end-to-end quality assurance of customer interactions across multiple channels, ensuring service excellence and preventing CX failures.
  • The position champions fraud prevention, compliance, and risk management while fostering a culture of continuous learning, innovation, and adaptation.

Matching Summary

At Globe, our goal is to create a wonderful world for our people, business, and nation by uniting passionate individuals who believe they can make a difference.

Skills & Requirements

Must-have

  • CX quality analysis and assurance
  • Perfect Order execution management
  • Fraud prevention and compliance
  • AI-driven analytics and root cause analysis
  • Cross-functional stakeholder collaboration
  • Customer recovery protocol development

Nice-to-have

  • Continuous improvement culture
  • Voice of Customer and Employee insights
  • Risk management collaboration
  • Adaptive and innovative leadership

Work Rights

Not specified

Tailored Resume

Cover Letter