Technical Quality Assurance Specialist

Marsh

Bogotá, Colombia
Competitive market rate; not specified; local corp...
Hybrid (with high virtual interaction and occasional travel)
Zendesk configuration and integration expertise
Functional and regression testing execution
Api and rest knowledge for system connections
Marsh is seeking a Technical Quality Assurance Specialist based in Bogotá, Colombia, who will ensure the technical and functional quality of their Service Center ecosystem, particularly focusing on Zendesk. The ideal candidate will have a strong background in quality assurance, particularly with SaaS platforms, and must be trilingual in Portuguese, English, and Spanish

Job Summary

  • The role focuses on ensuring the optimal operation of the Zendesk ecosystem and its integrations within the Service Center.
  • Candidates must be trilingual in Portuguese, English, and Spanish to effectively collaborate with regional teams.
  • The position offers a hybrid work model with competitive salary and benefits aligned with local policies.

Matching Summary

Match Score: 85

Marsh is seeking a Technical Quality Assurance Specialist based in Bogotá, Colombia, who will ensure the technical and functional quality of their Service Center ecosystem, particularly focusing on Zendesk. The ideal candidate will have a strong background in quality assurance, particularly with SaaS platforms, and must be trilingual in Portuguese, English, and Spanish.

Salary

Competitive market rate; Not specified; Local corporate benefits included

Skills & Requirements

Must-have

  • Zendesk configuration and integration expertise
  • Functional and regression testing execution
  • API and REST knowledge for system connections
  • Trilingual proficiency in Portuguese, English, Spanish
  • 3+ years technical QA experience with SaaS

Nice-to-have

  • ISTQB or Six Sigma certification preferred
  • Proactive mindset with continuous improvement focus
  • Experience with JIRA and TestRail tools
  • Strong analytical and documentation skills
  • Ability to conduct technical training sessions

Key Requirements

  • University degree in Systems Engineering or related field
  • Minimum 3 years of technical quality assurance experience
  • Zendesk Support Administrator or App Developer certification valued
  • Fluency in Portuguese, English, and Spanish required

Work Rights

Not specified

Tailored Resume

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