Manager, It Production Support

First American (FCT)

London, United Kingdom
Base: 132,200 - 161,600 $cad; bonus/equity: potent...
On-site
Application defect fixes and optimizations
Support customer launches
Deliver software enhancements
As a Manager, IT Production support you will be leading a team of highly skilled and experienced Application Support developers who is responsible for investigating Production Support issues, and implementing application defect fixes and optimizations, supporting customer launches and delivering low-to-medium complexity software enhancements in support of revenue generation and operational efficiencies

Job Summary

  • As a Manager, IT Production support you will be leading a team of highly skilled and experienced Application Support developers who is responsible for investigating Production Support issues, and implementing application defect fixes and optimizations, supporting customer launches and delivering low-to-medium complexity software enhancements in support of revenue generation and operational efficiencies.
  • Your accountability includes Monitoring & Resolving production issues, change management supports, and handling day-to-day activities required to run the mission-critical systems for the company ensuring business service levels are met and environments are managed.
  • Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials, Group retirement savings plan with company match, Paid holidays and generous paid time off, Hybrid work arrangements.

Matching Summary

As a Manager, IT Production support you will be leading a team of highly skilled and experienced Application Support developers who is responsible for investigating Production Support issues, and implementing application defect fixes and optimizations, supporting customer launches and delivering low-to-medium complexity software enhancements in support of revenue generation and operational efficiencies.

Salary

Base: 132,200 - 161,600 $CAD; Bonus/Equity: Potential for performance-based incentives; Benefits: Comprehensive benefits, Group retirement savings plan, Paid holidays and generous paid time off, Hybrid work arrangements

Skills & Requirements

Must-have

  • Application defect fixes and optimizations
  • Support customer launches
  • Deliver software enhancements
  • Monitor and resolve production issues
  • Manage mission-critical systems
  • Engage third-party providers

Nice-to-have

  • Team-oriented environment
  • Foster diverse and inclusive environment
  • Drive results
  • Empower employees

Key Requirements

  • Minimum 7+ years of development experience
  • Minimum 3 years of experience as a team lead/manager
  • .net, Cloud technologies, Angular, and SQL
  • Good understanding of application troubleshooting/debugging
  • Good understanding of database design
  • Knowledge of support and operations practice

Work Rights

Not specified

Tailored Resume

Cover Letter