It Product Support Senior Coordinator

Marsh & McLennan Companies Inc

Kuala Lumpur, Malaysia
Hybrid
3 to 5 years level 2/level 3 application support
Sql queries and scripting oracle sql server
Windows unix environments and networking concepts
This hybrid role requires working three days in the office at the Pavilion Damansara Corporate Towers in Kuala Lumpur

Job Summary

  • This hybrid role requires working three days in the office at the Pavilion Damansara Corporate Towers in Kuala Lumpur.
  • The incumbent will provide end-to-end application support by investigating, diagnosing, and resolving complex system issues for the Pacific Region.
  • Candidates must be willing to work Australian business hours starting at 6am or 7am and provide on-call assistance when required.

Matching Summary

This hybrid role requires working three days in the office at the Pavilion Damansara Corporate Towers in Kuala Lumpur.

Skills & Requirements

Must-have

  • 3 to 5 years Level 2/Level 3 application support
  • SQL queries and scripting Oracle SQL Server
  • Windows Unix environments and networking concepts
  • ServiceNow queue management and reporting
  • Root cause analysis and post-incident reviews

Nice-to-have

  • Positive attitude in fast-paced environment
  • Ability to multi-task under pressure
  • Self-motivated and resourceful team player
  • Willingness to work AU business hours
  • Strong analytical troubleshooting skills

Key Requirements

  • Bachelor's degree in IT Computer Science or related field
  • 3 to 5 years of Level 2/Level 3 application support experience

Work Rights

Not specified

Tailored Resume

Cover Letter