Training Manager |PFG-B08

MCKIN TALENT SOLUTIONS PTE. LTD.

Singapore, Singapore
Not specified (assumed to be hybrid based on common industry practices).
Design and implement training programmes
Identify training needs through performance reviews
Develop training materials and role-play exercises
MCKIN TALENT SOLUTIONS PTE. LTD. is seeking a Training Manager to design and implement training programs aimed at enhancing client servicing capabilities. The ideal candidate should possess strong organizational skills and proficiency in Microsoft Office, with a focus on improving service delivery and client engagement

Job Summary

  • The role involves designing and implementing training programmes specifically aimed at enhancing client servicing capabilities and service excellence.
  • Candidates will be responsible for identifying training needs across customer-facing teams by analyzing performance reviews, feedback, and service metrics.
  • Success in this position requires working closely with operations and business teams to align training initiatives with established client service standards.

Matching Summary

Match Score: 85

MCKIN TALENT SOLUTIONS PTE. LTD. is seeking a Training Manager to design and implement training programs aimed at enhancing client servicing capabilities. The ideal candidate should possess strong organizational skills and proficiency in Microsoft Office, with a focus on improving service delivery and client engagement.

Skills & Requirements

Must-have

  • Design and implement training programmes
  • Identify training needs through performance reviews
  • Develop training materials and role-play exercises
  • Conduct workshops on communication and relationship management
  • Monitor service performance indicators

Nice-to-have

  • Exceptional organizational and time management skills
  • Proficiency in Microsoft Office tools
  • Discretion and professionalism handling confidential information

Key Requirements

  • Minimum Diploma and above
  • EA License Number: 25C2980

Work Rights

Not specified

Tailored Resume

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