Strategy & Consulting - Global Network | Song - Service - Cloud Contact Center Value Consultant/analyst

Accenture Australia

Ccaas platform expertise especially talkdesk
Build executive-level business cases
Cx maturity assessment frameworks
This role involves driving strategic customer engagements to maximize the operational and financial impact of CCaaS implementations

Job Summary

  • This role involves driving strategic customer engagements to maximize the operational and financial impact of CCaaS implementations.
  • Candidates will partner with clients to assess their CX maturity, define transformation roadmaps, and build compelling business cases.
  • The position offers global exposure working on international projects within a thriving community of over 10,000 professionals.

Matching Summary

This role involves driving strategic customer engagements to maximize the operational and financial impact of CCaaS implementations.

Skills & Requirements

Must-have

  • CCaaS platform expertise especially Talkdesk
  • Build executive-level business cases
  • CX maturity assessment frameworks
  • Contact center transformation strategy
  • Financial impact analysis and ROI projections

Nice-to-have

  • Experience with AI chatbots and IVR
  • Strong stakeholder management skills
  • Change management and training strategies
  • Omnichannel strategy definition
  • Cross-functional collaboration experience

Key Requirements

  • Bachelor's Degree completed
  • 2 to 8 years of experience in consulting or CX strategy
  • Availability to travel may be required

Work Rights

Not specified

Tailored Resume

Cover Letter