Base: $15 ph; bonus/equity: not specified; benefit...
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Proven customer service experience
Front-line leadership skills
Billing issue resolution
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EōS Fitness is seeking a Member Experience Manager to enhance member satisfaction and provide exceptional customer service within their gym in Plano, TX. The ideal candidate will lead a team, address member concerns, and ensure a positive gym environment while embodying the company’s core values.
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Job Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance coverage.
Matching Summary
Match Score: 75
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EōS Fitness is seeking a Member Experience Manager to enhance member satisfaction and provide exceptional customer service within their gym in Plano, TX. The ideal candidate will lead a team, address member concerns, and ensure a positive gym environment while embodying the company’s core values.
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Salary
Base: $15 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service experience
Front-line leadership skills
Billing issue resolution
Member retention strategies
Facility operations management
Nice-to-have
Fitness industry knowledge
Social media platform proficiency
Empathy and solution-oriented mindset
Fast-paced environment adaptability
Team motivation and development
Key Requirements
CPR certification within 30 days
Pass background check
Complete EōS Ethos and Customer Service Training
Ability to lift more than 40 lbs
Experience in fitness or hospitality industry preferred