The IT Support Analyst – Level 2 is responsible for providing advanced technical support across Grosvenor Engineering Group’s Microsoft‑centric technology environment
Job Summary
The IT Support Analyst – Level 2 is responsible for providing advanced technical support across Grosvenor Engineering Group’s Microsoft‑centric technology environment.
This role delivers second‑level support for end‑user computing, cloud platforms, identity services, endpoint management, security controls, and collaboration systems.
The position acts as an escalation point from Level 1 support, performs technical troubleshooting, supports infrastructure and cloud services, contributes to continuous improvement, and ensures services align with Australian IT service delivery standards and best practice frameworks such as ITIL.
Matching Summary
The IT Support Analyst – Level 2 is responsible for providing advanced technical support across Grosvenor Engineering Group’s Microsoft‑centric technology environment.
Skills & Requirements
Must-have
Microsoft 365 administration
Windows Server support
Active Directory and Entra ID
Device management platforms
Endpoint protection tools
ITIL framework adherence
Nice-to-have
Strong analytical skills
Excellent communication
Continuous learning
Customer-focused approach
Work under pressure
Key Requirements
Minimum 3 years IT support experience
Relevant IT qualification or equivalent experience