Senior Manager Claims Service

Allstate

$ 89,300.00 - 139,300.00 annually; not specified; ...
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First notice of loss (fnol) experience
Claims service representative phone queue
Operational effectiveness
** Allstate is seeking a Senior Manager Claims Service to enhance the First Notice of Loss (FNOL) experience, focusing on customer journey and operational effectiveness. The role involves team leadership, project management, and collaboration with various stakeholders to drive improvements in claims processes. **

Job Summary

  • The Senior Manager Claims Service is responsible for designing, developing, and implementing projects and initiatives that improve our First Notice of Loss Experience driving an exceptional customer journey and operational effectiveness.
  • The Senior Manager is responsible for leading a team of Claims Managers that oversee the day to day operations of a Claims Service Representative phone queue team the team, specifically for First Notice of Loss.
  • Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level.

Matching Summary

Match Score: 75

** Allstate is seeking a Senior Manager Claims Service to enhance the First Notice of Loss (FNOL) experience, focusing on customer journey and operational effectiveness. The role involves team leadership, project management, and collaboration with various stakeholders to drive improvements in claims processes. **

Salary

$ 89,300.00 - 139,300.00 annually; Not specified; Not specified

Skills & Requirements

Must-have

  • First Notice of Loss (FNOL) experience
  • Claims Service Representative phone queue
  • operational effectiveness
  • customer journey improvement
  • leading a team of Claims Managers

Nice-to-have

  • innovative drive
  • challenging the status quo
  • shaping the future of protection
  • making a meaningful impact

Key Requirements

  • 10+ years related experience
  • 5-7 years people management experience
  • Auto and Property claim handling knowledge
  • University Degree/College Diploma
  • CIP or working towards CIP designation

Work Rights

Not specified

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