Customer Service Representative Bankwest

Bankwest

Perth, Western Australia, Australia
Hybrid
Chat and phone based support
24 hour, 7 days per week service
Rotating roster across 7 days
On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take

Job Summary

  • On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take.
  • Our Customer Engagement Centre is a customer centric environment; we are always there for our customers when they need us the most.
  • We offer 3 weeks of training (during main business hours) and can offer hybrid working which is a mixture of working from home and office work!

Matching Summary

On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take.

Skills & Requirements

Must-have

  • chat and phone based support
  • 24 hour, 7 days per week service
  • rotating roster across 7 days
  • resolve all calls you are skilled
  • online chat service
  • inbound calls from customers

Nice-to-have

  • customer centric environment
  • warm and engaging voice
  • adding value to every enquiry
  • customer development pathway
  • align with our values

Key Requirements

  • ability to work 24/7 rotational rosters
  • strong computer skills and ability to multitask
  • ability to work in a high paced environment
  • risk mindset
  • live within reasonable travel distance

Work Rights

Not specified

Tailored Resume

Cover Letter