Policy Specialist

357

Melbourne, Australia
Not specified; not specified; benefits include hea...
Fully remote
Customer service experience required
Strong communication skills essential
Ability to explain complex information
The role involves acting as a key point of contact for employers to help them navigate WorkSafe insurance policies and premium obligations

Job Summary

  • The role involves acting as a key point of contact for employers to help them navigate WorkSafe insurance policies and premium obligations.
  • Employees will manage outstanding premiums and resolve payment issues while maintaining strong relationships with clients.
  • The company offers a flexible work arrangement allowing up to 3 days of remote work per week along with comprehensive benefits.

Matching Summary

The role involves acting as a key point of contact for employers to help them navigate WorkSafe insurance policies and premium obligations.

Salary

Not specified; Not specified; Benefits include health insurance, gym membership, and incentive scheme

Skills & Requirements

Must-have

  • Customer service experience required
  • Strong communication skills essential
  • Ability to explain complex information
  • Experience with debt collection preferred
  • High attention to detail needed

Nice-to-have

  • Workers compensation industry experience
  • Understanding of financial concepts
  • Knowledge of premium calculations
  • Regulated environment background
  • Collaborative team culture fit

Key Requirements

  • Experience in customer service or contact centre
  • Background in debt collection environments
  • Comfortable working with systems and processes

Work Rights

Not specified

Tailored Resume

Cover Letter