Dispute Claims Specialist

EML

Adelaide, South Australia, Australia
Not specified; generous discounts from over 350 re...
Fully remote
Strong empathetic customer service focus
Excellent written and verbal communication skills
Exceptional organisational and time management skills
The role involves supporting injured workers throughout the dispute resolution process with an empathetic customer experience

Job Summary

  • The role involves supporting injured workers throughout the dispute resolution process with an empathetic customer experience.
  • Responsibilities include undertaking ongoing reviews of entitlements, payments, and medical expenses while delivering adverse outcomes tailored to stakeholders.
  • The company offers a flexible work environment with up to 16 weeks paid parental leave and comprehensive learning opportunities.

Matching Summary

The role involves supporting injured workers throughout the dispute resolution process with an empathetic customer experience.

Salary

Not specified; Generous discounts from over 350 retailers; Entitlement to annual company incentive scheme plus salary reviews

Skills & Requirements

Must-have

  • Strong empathetic customer service focus
  • Excellent written and verbal communication skills
  • Exceptional organisational and time management skills

Nice-to-have

  • Background in mediation or personal injury industry
  • Sound analytical and problem-solving abilities
  • Proactive approach to challenges

Key Requirements

  • Background in customer service, mediation, or personal injury industry advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter