Business Systems Analyst

Amex GBT

Mexico City, Mexico
3d onsite
4+ years technical application support experience
Gds systems knowledge (sabre, amadeus, travelport)
Xml, apis, .net framework, sql debugging skills
Amex GBT offers an inclusive and collaborative culture where colleagues find inspiration in travel as a force for good

Job Summary

  • Amex GBT offers an inclusive and collaborative culture where colleagues find inspiration in travel as a force for good.
  • The role involves providing Level 2 technical support for AMEX GBT Travel booking applications and managing critical incidents with defined protocols.
  • Employees enjoy flexible benefits tailored to each country, including health insurance, retirement programs, and exclusive travel perks.

Matching Summary

Amex GBT offers an inclusive and collaborative culture where colleagues find inspiration in travel as a force for good.

Skills & Requirements

Must-have

  • 4+ years technical application support experience
  • GDS systems knowledge (Sabre, Amadeus, Travelport)
  • XML, APIs, .NET Framework, SQL debugging skills
  • Log analysis tools experience (Datadog, Kibana)
  • Ticketing system proficiency (ServiceNow, Freshservice)

Nice-to-have

  • AMEX GBT applications experience
  • Robotics (Compleat) experience
  • Salesforce CRM/Email management experience
  • ITIL or AWS certification
  • Inclusive collaborative culture mindset

Key Requirements

  • Bachelor's degree in Computer Science, IT, Engineering, or equivalent
  • 4+ years of technical application support experience
  • Experience in travel industry or TMC preferred
  • Flexibility for 24x7 rotational shifts

Work Rights

Not specified

Tailored Resume

Cover Letter