Customer Service Advisor (hotline) - 12 Months Contract
AIA Australia
Hk, Hong Kong
Handle customer enquiries and complaints
Report problems and complaints
Document call activities in system
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make
Job Summary
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make.
Handles customer enquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation process.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
Matching Summary
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make.
Skills & Requirements
Must-have
Handle customer enquiries and complaints
Report problems and complaints
Document call activities in system
Achieve performance targets
Nice-to-have
Passion for customer centricity
Proactive and independent work style
Good interpersonal skills
Attentive to details and well-organized
Key Requirements
Higher Diploma, Associate Degree, or University Degree