Principal Software Engineer- Ai Self Service

Jobist Com Ng

Ai agents and agentic systems
Rag and tool calling
Large-scale distributed systems
Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale

Job Summary

  • Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale.
  • You’ll join the Self-Service Experiences crew — a growing, high-impact engineering group responsible for customer chat and voice bots, agentic orchestration, and generative AI enablement.
  • Provide technical leadership and architectural direction across AI Self-Service, with a strong focus on voice bot migration.

Matching Summary

Lead one of the bank’s most strategic AI transformations — shaping next-generation chat and voice experiences powered by agentic AI at massive scale.

Skills & Requirements

Must-have

  • AI agents and agentic systems
  • RAG and tool calling
  • Large-scale distributed systems
  • Cloud-native microservices
  • Low-latency conversational systems
  • Voice bot platform migration

Nice-to-have

  • Full-stack exposure advantageous
  • Enterprise architecture awareness
  • Conversational AI experience
  • Generative AI platforms
  • Contact centre technologies

Key Requirements

  • Hands-on AI agent design and build experience
  • Proven large-scale distributed systems delivery
  • Strong backend engineering experience
  • Experience modernizing legacy platforms

Work Rights

Not specified

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