Mondelēz International is seeking a Global W&L My Query Advisor for their Manila location, responsible for providing front-line support and high-quality customer service regarding employee queries and processes. The ideal candidate should have experience in customer service, shared service organizations, and case management systems, while working in a night shift schedule
Job Summary
You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service.
In this role, you will work within service level agreements, communicating when cases are escalated.
You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system.
Matching Summary
Match Score: 85
Mondelēz International is seeking a Global W&L My Query Advisor for their Manila location, responsible for providing front-line support and high-quality customer service regarding employee queries and processes. The ideal candidate should have experience in customer service, shared service organizations, and case management systems, while working in a night shift schedule.