Bilingual French Merchant Solutions Client Retention Specialist
The Dominion
Toronto, Ontario, Canada
Base: $52,700 - $74,400 cad; bonus/equity: not spe...
Bilingual french and english
Merchant services product knowledge
Customer escalation management
TD is committed to providing fair and equitable compensation opportunities to all colleagues and offers growth opportunities and skill development as defining features of the colleague experience
Job Summary
TD is committed to providing fair and equitable compensation opportunities to all colleagues and offers growth opportunities and skill development as defining features of the colleague experience.
The role involves promoting business and customer loyalty by contacting merchants to retain and renegotiate pricing, contracts, and profitability while referring them to appropriate internal partners.
TD offers a comprehensive Total Rewards package including base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Matching Summary
TD is committed to providing fair and equitable compensation opportunities to all colleagues and offers growth opportunities and skill development as defining features of the colleague experience.
Salary
Base: $52,700 - $74,400 CAD; Bonus/Equity: Not specified; Benefits: Health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts
Skills & Requirements
Must-have
Bilingual French and English
Merchant Services product knowledge
Customer escalation management
Strong financial acumen
Negotiation skills
Call quality control
Multitasking in fast pace environment
Nice-to-have
Problem solving orientation
Tact and diplomacy
Positive working environment contributor
Performance management participation
Career development focus
Key Requirements
Bilingual French and English required
Knowledge of Visa Canada practices
Good working knowledge of credit and pricing policies