Field Customer Support Engineer

F5

Shanghai, , China
Hybrid
Post-sales technical support
Troubleshooting hardware and software issues
Customer network environment analysis
F5 is seeking a Field Customer Support Engineer in Shanghai to provide post-sales technical assistance for their solutions. The ideal candidate should have significant experience in technical support, strong problem-solving skills, and a customer-oriented approach, working in a hybrid environment

Job Summary

  • The Field Customer Support Engineer delivers both remote and on-site post-sales technical assistance on F5 solutions to customers and partners, aiming to maximize customer satisfaction.
  • This role offers hybrid working mode, career growth and development opportunities, competitive pay, comprehensive benefits, and a culture of giving back.
  • F5 prioritizes a diverse community where each individual can thrive and provides reasonable accommodations during the application process.

Matching Summary

Match Score: 85

F5 is seeking a Field Customer Support Engineer in Shanghai to provide post-sales technical assistance for their solutions. The ideal candidate should have significant experience in technical support, strong problem-solving skills, and a customer-oriented approach, working in a hybrid environment.

Skills & Requirements

Must-have

  • post-sales technical support
  • troubleshooting hardware and software issues
  • customer network environment analysis
  • ISO-certified Quality Management System
  • case escalation management
  • on-site and remote support
  • customer communication skills

Nice-to-have

  • career growth and development opportunities
  • diverse and inclusive community
  • hybrid working mode
  • employee assistance program
  • recognitions and rewards
  • experience with virtualization and network protocols
  • ability to work under limited supervision

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 5 years professional technical support experience
  • F5 201 level certification expected
  • English proficiency including technical terminology
  • 10-20% travel availability
  • ability to lift up to 50 pounds
  • experience with internetworking and data center operations

Work Rights

Not specified

Tailored Resume

Cover Letter