Marketing Manager - Customer Experience & Campaigns

TAL Australia

Sydney, NSW, Australia
Not specified; not specified; discounted insurance...
On-site
End-to-end customer campaign ownership
Data-driven customer insight analysis
Digital self-service adoption strategies
This role is responsible for shaping meaningful customer moments that build confidence and trust in insurance by designing thoughtful customer journeys

Job Summary

  • This role is responsible for shaping meaningful customer moments that build confidence and trust in insurance by designing thoughtful customer journeys.
  • The position involves turning customer insight and data into targeted strategies to reduce lapses, build loyalty, and increase digital self-service adoption.
  • TAL offers flexible working options, discounted insurance, health programs, and a supportive culture where employees are valued and included.

Matching Summary

This role is responsible for shaping meaningful customer moments that build confidence and trust in insurance by designing thoughtful customer journeys.

Salary

Not specified; Not specified; Discounted insurance, health and well-being programs, employee benefits

Skills & Requirements

Must-have

  • End-to-end customer campaign ownership
  • Data-driven customer insight analysis
  • Digital self-service adoption strategies
  • NPS improvement initiatives
  • Stakeholder collaboration and partnership

Nice-to-have

  • Customer-first mindset
  • Curious and adaptable thinking
  • Clear and confident communication skills
  • Strong organizational and project ownership
  • Inclusive culture leadership

Key Requirements

  • Hands-on campaign delivery experience
  • Ability to juggle multiple priorities reliably
  • Eligibility to work in Australia

Work Rights

Entitlement to Work required

Tailored Resume

Cover Letter