Head Of Customer Success

Adobe

Base: $201,100 - $380,225 annually; bonus/equity: ...
Not specified
Proven track record leading high-performing customer-facing teams
Experience scaling centralized customer success organization supporting $1b+ revenue
Ability to develop strategic account plans and drive kpi attainment
Adobe is seeking a Head of Customer Success to lead the Americas C&P Enterprise Customer Success & Strategy Org, focusing on enhancing customer adoption and value realization across its diverse client base. The ideal candidate will have a proven track record in customer leadership and operational excellence within high-performing teams

Job Summary

  • The role involves providing vision and leadership for a team delivering customer success initiatives across the Americas covering Enterprise and Public Sector segments.
  • Candidates must demonstrate a proven ability to scale and manage a centralized customer success organization supporting over $1 billion in revenue.
  • Adobe offers a competitive compensation package with a U.S. pay range of $201,100 to $380,225 annually depending on location.

Matching Summary

Match Score: 85

Adobe is seeking a Head of Customer Success to lead the Americas C&P Enterprise Customer Success & Strategy Org, focusing on enhancing customer adoption and value realization across its diverse client base. The ideal candidate will have a proven track record in customer leadership and operational excellence within high-performing teams.

Salary

Base: $201,100 - $380,225 annually; Bonus/Equity: Short-term incentives via Annual Incentive Plan (AIP) and potential new hire equity award; Benefits: Comprehensive benefits programs not specified

Skills & Requirements

Must-have

  • Proven track record leading high-performing customer-facing teams
  • Experience scaling centralized customer success organization supporting $1B+ revenue
  • Ability to develop strategic account plans and drive KPI attainment
  • Expertise in software consumption models and rapid revenue growth environments
  • Strong analytical skills to translate data into actionable insights

Nice-to-have

  • Passion for delivering exceptional customer results
  • Entrepreneurial and self-directed leadership style
  • Adept at flexing leadership style to elevate performance
  • Experience with AI-driven innovation in hiring and operations
  • Ability to work in a fluid, fast-moving environment

Key Requirements

  • Proven track record of leading high-performing customer-facing teams
  • Demonstrated ability to scale organizations supporting $1B+ in revenue
  • Experience operating under a software consumption model
  • Exceptional problem-solving and analytical skills
  • Track record of building and developing high-impact teams

Work Rights

Not specified

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