Sme - Facilities Help Desk

JLL UK

Taguig, Philippines
**
Handle inbound and outbound calls
Analyze operational data for trends
Create detailed work orders
** JLL UK is seeking a Facilities Help Desk Analyst in Taguig, Philippines, to support their global clients with facility management services, ensuring high customer satisfaction through effective communication and problem resolution. The role involves analyzing operational data, mentoring team members, and collaborating with various teams to enhance service delivery. **

Job Summary

  • The team provides comprehensive contact center services to over 100 global clients specializing in facility management.
  • Employees are responsible for handling inquiries, creating work orders, and analyzing data to improve operational efficiency.
  • JLL is committed to empowering talented people with resources to enhance their health, financial, and personal well-being.

Matching Summary

Match Score: 75

** JLL UK is seeking a Facilities Help Desk Analyst in Taguig, Philippines, to support their global clients with facility management services, ensuring high customer satisfaction through effective communication and problem resolution. The role involves analyzing operational data, mentoring team members, and collaborating with various teams to enhance service delivery. **

Skills & Requirements

Must-have

  • Handle inbound and outbound calls
  • Analyze operational data for trends
  • Create detailed work orders
  • Maintain service level agreements
  • Coordinate with internal teams

Nice-to-have

  • Mentor junior analysts
  • Drive adoption of best practices
  • Lead root cause analyses
  • Foster professional growth culture
  • Proactive communication skills

Key Requirements

  • Experience in facility management support
  • Strong analytical and data interpretation skills
  • Ability to work within established SLAs

Work Rights

Not specified

Tailored Resume

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