Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
Fully remote
2 years experience with saas enterprise software
Basic knowledge of object oriented programming languages
Ability to read and analyze log files
Workday is seeking a Sr Associate Technical Support Delivery Analyst in Warsaw, Poland, to join their Customer Support team. The role emphasizes customer service, problem-solving, and collaboration within a culture that values integrity, empathy, and professional growth

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working through exciting problems to implement solutions.
  • Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for time-critical business issues.
  • Workday offers flexible work schedules, empowering employees to follow their desired career path while maintaining a diverse and inclusive team culture.

Matching Summary

Match Score: 85

Workday is seeking a Sr Associate Technical Support Delivery Analyst in Warsaw, Poland, to join their Customer Support team. The role emphasizes customer service, problem-solving, and collaboration within a culture that values integrity, empathy, and professional growth.

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 2 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic knowledge of SQL syntax
  • Experience with api client tools like Postman or SoapUI

Nice-to-have

  • Previous experience with SOAP, WSDL, XML integrations
  • Experience performing in-depth log analysis
  • Experience with health monitoring tools
  • Demonstrable ability to support HCM or Talent solutions
  • Resilience when faced with tight resolution timeframes

Key Requirements

  • 2 years of experience with SaaS Enterprise software
  • Confident communicator verbally and in writing
  • Ability to engage and coordinate multiple teams

Work Rights

Not specified

Tailored Resume

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