Supervisor, Customer Service

Public Consulting Group

Remote, New Jersey, US
Base: $60,000 - 65,000; bonus/equity: not specifie...
Fully remote
5+ years experience supervising staff
3-5 years experience in call center
Excellent interpersonal skills
Public Consulting Group (PCG) is seeking a Supervisor for Customer Service to lead a remote team, ensuring high-quality service and effective communication. The ideal candidate will have extensive supervisory experience, particularly in call center settings, and a strong background in early childhood education

Job Summary

  • Public Consulting Group is dedicated to improving lives through public sector solutions.
  • The Supervisor will provide guidance and training to customer service staff while ensuring quality assurance.
  • This role offers competitive compensation and a range of benefits including medical and dental care.

Matching Summary

Match Score: 85

Public Consulting Group (PCG) is seeking a Supervisor for Customer Service to lead a remote team, ensuring high-quality service and effective communication. The ideal candidate will have extensive supervisory experience, particularly in call center settings, and a strong background in early childhood education.

Salary

Base: $60,000 - 65,000; Bonus/Equity: Not specified; Benefits: Medical and dental care, 401k, PTO, parental leave, bereavement leave

Skills & Requirements

Must-have

  • 5+ years experience supervising staff
  • 3-5 years experience in call center
  • Excellent interpersonal skills

Nice-to-have

  • Public-service oriented
  • Creative problem-solving ability
  • Ability to manage time effectively

Key Requirements

  • Bachelor's Degree preferred
  • 7+ years relevant work experience in Early Childhood Education

Work Rights

Not specified

Tailored Resume

Cover Letter