Not specified (assumed to be hybrid or onsite based on industry norms).
Monitor delinquent retail accounts
Negotiate repayment plans
Recover monies owed to the bank
Portal.tz seeks a Collections Officer to manage delinquent retail accounts, negotiating repayment plans and ensuring compliance with policies. The role involves monitoring accounts, contacting defaulting customers, and achieving financial targets while upholding customer relationships
Job Summary
Empowering Africa’s tomorrow, together…one story at a time.
Monitor and control all delinquent retail accounts and take appropriate action of recovering monies owed to the Bank by negotiating workable repayment plans with customers in arears, within pre-determined policy rules and laid down strategies.
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Matching Summary
Match Score: 85
Portal.tz seeks a Collections Officer to manage delinquent retail accounts, negotiating repayment plans and ensuring compliance with policies. The role involves monitoring accounts, contacting defaulting customers, and achieving financial targets while upholding customer relationships.
Skills & Requirements
Must-have
Monitor delinquent retail accounts
Negotiate repayment plans
Recover monies owed to the Bank
Manage default book
Adhere to service level agreements
Conduct calls as per policy
Nice-to-have
Maintain customer relationships
Provision of daily management information
Perform quality evaluation and coaching
Maintain a green Audit
Key Requirements
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)