Clinical Service Desk Agent I

Healthtech Inc

Fully remote
2+ years customer service experience
1+ years call center experience
Basic it competencies required
The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems

Job Summary

  • The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems.
  • Agents must respond to end users via calls, chats, and emails to resolve basic IT issues while adhering to HIPAA policies.
  • The role requires maintaining professional composure in stressful environments and collaborating effectively within the Service Desk team.

Matching Summary

The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems.

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • 1+ years call center experience
  • Basic IT competencies required
  • Basic understanding of Healthcare Terminology
  • Proficient in English communication

Nice-to-have

  • EHR knowledge and/or experience preferred
  • Spanish language skills are a plus
  • Ability to work nights and weekends
  • Strong typing skills and tech aptitude
  • Experience with remote diagnostic applications

Key Requirements

  • 2+ years customer service experience
  • 1+ years call center experience
  • Basic IT competencies
  • Basic Healthcare Terminology knowledge
  • English proficiency

Work Rights

Not specified

Tailored Resume

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