Executive - Emr Support

Harris Chronic Care

Mumbai, India
Hybrid
Tier 1 and tier 2 technical support
Us physicians and clinical staff
Emr application troubleshooting
Provide Tier 1 and Tier 2 technical support to US physicians and clinical staff, addressing their concerns with professionalism and efficiency

Job Summary

  • Provide Tier 1 and Tier 2 technical support to US physicians and clinical staff, addressing their concerns with professionalism and efficiency.
  • Troubleshoot and resolve errors and issues related to the EMR application, collaborating with internal teams for timely resolution.
  • Benefits include annual public holidays, 30 days total leave, mediclaim policy, lifestyle rewards program, and group term life insurance.

Matching Summary

Provide Tier 1 and Tier 2 technical support to US physicians and clinical staff, addressing their concerns with professionalism and efficiency.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 technical support
  • US physicians and clinical staff
  • EMR application troubleshooting
  • international calling experience
  • healthcare workflow challenges

Nice-to-have

  • empathetic and patient-centered support
  • prioritize support tickets efficiently
  • explain technical concepts clearly
  • knowledge of US healthcare industry
  • knowledge of MIPS workflow

Key Requirements

  • Any bachelor’s degree
  • Exceptional verbal and written communication skills
  • At least 2 years of experience
  • Customer Support Executive or similar position

Work Rights

Not specified

Tailored Resume

Cover Letter