Customer Journey Expert (cje) Digital Channels

bankcarriere.nl

Hybrid
Customer journey expert
Digital channels
Mobile app development
ING Belgium is seeking a Customer Journey Expert (CJE) for their Digital Channels department, focusing on enhancing the mobile app experience. The ideal candidate will have strong project management skills, a customer-centric approach, and the ability to collaborate across diverse teams

Job Summary

  • As a Customer Journey Expert (CJE) in the Digital, Assisted & Customer Interaction department, you will be part of a team responsible for further developing the mobile app of ING Belgium on key features.
  • Your key responsibilities include driving projects to enrich the digital/mobile proposition, ensuring smooth collaboration, knowledge sharing, and defining/executing the vision for engaging content.
  • The company offers personal growth, challenging work, an informal and dynamic environment, a progressive and agile way of working, and a hybrid work model.

Matching Summary

Match Score: 85

ING Belgium is seeking a Customer Journey Expert (CJE) for their Digital Channels department, focusing on enhancing the mobile app experience. The ideal candidate will have strong project management skills, a customer-centric approach, and the ability to collaborate across diverse teams.

Skills & Requirements

Must-have

  • Customer Journey Expert
  • Digital Channels
  • Mobile App Development
  • Content Management System (CMS)
  • Agile WoW experience
  • Analytical and data skills

Nice-to-have

  • Enthusiasm for helping others
  • Knack for being a step ahead
  • Collaborative and international context
  • Retail Banking experience
  • Mobile channels experience

Key Requirements

  • Minimum 3 to 5 years of professional experience
  • Experience in digital delivery
  • Master’s degree
  • Fluency in Dutch or French AND English
  • Proven planning and organizational skills
  • Profound project management experience is an asset
  • Sound stakeholder management skills
  • IT affinity
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter