Full-time salary position; not specified; medical,...
On-site
Customer experience management
Team engagement and effectiveness
Operational logistics
Carvana is seeking a Team Lead for its Market Operations in Trenton, OH, responsible for overseeing local hub activities, team development, and enhancing customer experiences. The ideal candidate should have significant management experience in customer-facing environments, with a focus on team engagement and operational efficiency
Job Summary
The Team Lead is responsible for running the local Carvana hub, including market launch, operations, logistics, consumer branding, team engagement and effectiveness, and the market’s ongoing success.
Key responsibilities include interviewing, selecting, onboarding, and training Customer Advocates, providing feedback, conducting performance check-ins, and setting goals.
The role requires a willingness to jump in alongside the team to deliver cars and ensure a stellar customer experience, while also driving production and keeping the market operating smoothly.
Matching Summary
Match Score: 85
Carvana is seeking a Team Lead for its Market Operations in Trenton, OH, responsible for overseeing local hub activities, team development, and enhancing customer experiences. The ideal candidate should have significant management experience in customer-facing environments, with a focus on team engagement and operational efficiency.
Salary
Full-Time Salary Position; Not specified; Medical, Dental, and Vision benefits
Skills & Requirements
Must-have
customer experience management
team engagement and effectiveness
operational logistics
market launch and success
driving production
Nice-to-have
big picture thinker
assess business trends
proactively create solutions
unique perspective
diversity of opinions
Key Requirements
5+ years work experience in a customer facing team environment
3+ years of management experience
Proven history of developing and coaching employees