Customer Service Advisor

Hastings Insurance Services Ltd

Leicester, United Kingdom
Base: £26,230 rising to £26,550 after training; bo...
Hybrid
Exceptional customer experiences
Verbal and written communication skills
Handling inbound calls
Join our Customer Service team and be the first point of contact for our customers when they need us the most, regardless of communication channel

Job Summary

  • Join our Customer Service team and be the first point of contact for our customers when they need us the most, regardless of communication channel.
  • Our 12 week training programme is delivered face to face in the office, focusing on core learning and continued in-office support.
  • Benefits you’ll receive include full training, hybrid working, a fantastic open plan modern office, and 25 days holiday plus bank holidays equivalent.

Matching Summary

Join our Customer Service team and be the first point of contact for our customers when they need us the most, regardless of communication channel.

Salary

Base: £26,230 rising to £26,550 after training; Bonus/Equity: Up to 5% annual discretionary Bonus; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Exceptional customer experiences
  • Verbal and written communication skills
  • Handling inbound calls
  • Navigating multiple IT systems
  • Customer focused role

Nice-to-have

  • Self-motivated
  • Focus on customer outcomes
  • Flexibility and resilience
  • Digital communication channels

Key Requirements

  • 12 week training programme completion
  • Face to face training delivery
  • In-person interviews required

Work Rights

Not specified

Tailored Resume

Cover Letter