Customer Service Advisor - Arabic Speaker (abu Dhabi)

Concentrix

Abu Dhabi, United Arab Emirates
Bilingual fluent english and arabic speaker
Minimum 1 year call center experience
Experience in banking or financial sector preferred
This position is accountable for providing the highest standards of customer service through telephone services to existing and potential customers

Job Summary

  • This position is accountable for providing the highest standards of customer service through telephone services to existing and potential customers.
  • The role involves identifying and maximizing selling and cross-selling opportunities while resolving customer problems efficiently.
  • Candidates must be available to work 8 hours a day on any 5 days per week in rotational shifts as per department requirements.

Matching Summary

Match Score: 85

This position is accountable for providing the highest standards of customer service through telephone services to existing and potential customers.

Skills & Requirements

Must-have

  • Bilingual fluent English and Arabic speaker
  • Minimum 1 year call center experience
  • Experience in banking or financial sector preferred
  • Proficient with MS Excel formulas
  • Ability to work rotational shifts

Nice-to-have

  • Cheerful personality with a smile
  • Empathetic and patient approach
  • Results driven with attention to detail
  • Open to internal role progression
  • Pleasant telephone etiquette

Key Requirements

  • Min. 1 year call/contact center experience
  • Fluent bilingual English (B2 Level+) and Arabic
  • Graduate degree preferred or equivalent combination
  • Competent use of PC and MS Excel formulas

Work Rights

Not specified

Tailored Resume

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