Patient Services Representative - Cardiovascular Medicine
Kansashealthsystem
Olathe, Kansas, US
High school diploma or ged required
1+ years customer service or healthcare experience
Proficiency with epic cadence scheduling system
The Patient Service Representative is a critical member of the physician's care team responsible for creating a seamless patient experience in an ambulatory clinic
Job Summary
The Patient Service Representative is a critical member of the physician's care team responsible for creating a seamless patient experience in an ambulatory clinic.
Key duties include managing high-volume patient check-ins, verifying insurance, collecting payments, and utilizing Epic Cadence for complex appointment scheduling.
The role requires maintaining strict confidentiality, adhering to health system policies, and supporting patients through self-check-in via MyChart.
Matching Summary
The Patient Service Representative is a critical member of the physician's care team responsible for creating a seamless patient experience in an ambulatory clinic.
Skills & Requirements
Must-have
High school diploma or GED required
1+ years customer service or healthcare experience
Proficiency with Epic Cadence scheduling system
Ability to collect copays and process insurance
Knowledge of HMO, PPO, VA, and Medicare plans
Nice-to-have
College coursework towards Associate or Bachelor degree
Bilingual language skills with documented proficiency
Experience with MyChart activation and support
Familiarity with ambulatory clinic workflows
Strong problem resolution and communication skills
Key Requirements
High School Graduate or GED
1 or more years customer service or health care experience
English reading, writing, speaking, and understanding ability