Retail Customer Service Officer

AusPost

Toowoomba City, Queensland, Australia
Base: $28.58ph increasing to $30.55ph after 3 mont...
On-site
Customer service experience required
Cash handling and transaction accuracy
Ability to lift 16kgs regularly
Australia Post is seeking a Retail Customer Service Officer in Toowoomba City, Queensland, to provide exceptional customer service and support for community businesses. The role involves managing transactions, assisting with identity services, and promoting products while being part of a supportive and inclusive team

Job Summary

  • You will play an important part in helping Australians service their own businesses while building community resilience.
  • The role involves performing customer sales transactions, managing high-value payments, and conducting identity services like passport interviews.
  • Employees receive extensive paid training up to 12 weeks and opportunities to progress into leadership roles.

Matching Summary

Match Score: 85

Australia Post is seeking a Retail Customer Service Officer in Toowoomba City, Queensland, to provide exceptional customer service and support for community businesses. The role involves managing transactions, assisting with identity services, and promoting products while being part of a supportive and inclusive team.

Salary

Base: $28.58/hour increasing to $30.55/hour after 3 months; Bonus/Equity: Not specified; Benefits: 12% Superannuation, paid training, Post Perks

Skills & Requirements

Must-have

  • Customer service experience required
  • Cash handling and transaction accuracy
  • Ability to lift 16kgs regularly
  • Standing for full shift duration
  • Rotating roster availability Monday to Friday

Nice-to-have

  • Enthusiastic team player attitude
  • Up-selling and cross-selling skills
  • Passport interview experience
  • Commitment to community resilience
  • Willingness to work at multiple sites

Key Requirements

  • Experience in customer service
  • Experience in cash handling
  • Physical fitness to lift 16kgs
  • Availability for rotating roster

Work Rights

Not specified

Tailored Resume

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