Operations Manager

Sun Life

Taguig City, Philippines
Leadership in client service environment
Experience in bpo setting
Strong coaching and performance management skills
The Operations Manager provides leadership and direction in a high volume client service environment

Job Summary

  • The Operations Manager provides leadership and direction in a high volume client service environment.
  • They ensure a consistent quality customer service experience by developing and motivating teams.
  • The role includes analyzing metrics and fostering a work environment that values participation and accountability.

Matching Summary

The Operations Manager provides leadership and direction in a high volume client service environment.

Skills & Requirements

Must-have

  • Leadership in client service environment
  • Experience in BPO setting
  • Strong coaching and performance management skills

Nice-to-have

  • Experience in Six Sigma environment
  • Ability to influence change
  • Strong team player skills

Key Requirements

  • Bachelor's degree
  • 3-5 years as an Operations Manager
  • Proven customer service skills

Work Rights

Not specified

Tailored Resume

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