Revenue Operations Manager (post Sales)

Dialpad

Austin, Texas, United States
Not specified; not specified; not specified
On-site
Gross revenue retention ownership
Net revenue retention management
Renewals forecast accuracy discipline
This role is accountable for owning the operational mechanics of Dialpad's recurring revenue engine including GRR and NRR

Job Summary

  • This role is accountable for owning the operational mechanics of Dialpad's recurring revenue engine including GRR and NRR.
  • The position requires establishing leading indicators for revenue risk and providing executive-level visibility into recurring revenue health.
  • Dialpad seeks individuals who embody core traits of being scrappy, curious, optimistic, persistent, and empathetic in an AI-native environment.

Matching Summary

This role is accountable for owning the operational mechanics of Dialpad's recurring revenue engine including GRR and NRR.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Gross Revenue Retention ownership
  • Net Revenue Retention management
  • Renewals forecast accuracy discipline
  • Expansion pipeline governance
  • Customer Success operating cadence

Nice-to-have

  • Scrappy and curious mindset
  • High bar for performance
  • Agentic AI platform experience
  • Executive-level visibility skills
  • Persistent and empathetic traits

Key Requirements

  • Experience with recurring revenue operations
  • Expertise in renewal forecasting methodology
  • Ability to manage post-sales motions

Work Rights

Not specified

Tailored Resume

Cover Letter