Sr. Customer Success Manager, ESM

Amazon

Shanghai, CN
**
Senior business program manager experience
Stakeholder management across multiple teams
Data analysis and business insights generation
** Amazon is seeking a Senior Customer Success Manager for its Asia Global Selling Existing Seller Management (ESM) team in Shanghai. The role requires a proactive individual who can manage multiple projects, drive business insights, and enhance seller experiences while working collaboratively with various stakeholders. **

Job Summary

  • The role involves acting as a single owner for the ESM team on business domain goals and execution.
  • Candidates will drive business insights generation to guide account management teams and improve efficiency.
  • The position requires developing Go-To-Market plans, managing risks, and building influence at the global level.

Matching Summary

Match Score: 75

** Amazon is seeking a Senior Customer Success Manager for its Asia Global Selling Existing Seller Management (ESM) team in Shanghai. The role requires a proactive individual who can manage multiple projects, drive business insights, and enhance seller experiences while working collaboratively with various stakeholders. **

Skills & Requirements

Must-have

  • Senior Business Program Manager experience
  • Stakeholder management across multiple teams
  • Data analysis and business insights generation
  • Process automation and scalability expertise
  • Root cause analysis for ambiguous problems

Nice-to-have

  • Passion for work and self-motivation
  • Detail-oriented problem solving abilities
  • Excellent verbal and written communication
  • Ability to build trust with stakeholders
  • Experience in global or cross-functional environments

Key Requirements

  • Results oriented mindset
  • Strong program/project management skills
  • Ability to handle highly ambiguous problems

Work Rights

Not specified

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