The IT Support Analyst provides hands-on endpoint device support for internal clients, primarily through face-to-face, telephone, and remote interactions
Job Summary
The IT Support Analyst provides hands-on endpoint device support for internal clients, primarily through face-to-face, telephone, and remote interactions.
Key responsibilities include timely attention to Helpdesk requests, ticket management, deploying and refreshing end-user workstations, and troubleshooting hardware and software issues.
The role requires a basic level of IT experience, excellent customer support skills, and the ability to analyze user needs and recommend system enhancements.
Matching Summary
The IT Support Analyst provides hands-on endpoint device support for internal clients, primarily through face-to-face, telephone, and remote interactions.
Skills & Requirements
Must-have
Endpoint device support
Helpdesk ticket management
PC & Mac hardware support
Troubleshoot OS and applications
User administration
IT Department Service Level Objectives
Nice-to-have
Award-winning culture
Principled, intelligent advertising
Better, more open internet
Dynamic, globally-connected team
Inclusive spaces
Key Requirements
2 - 4+ years relevant experience
Bachelor's degree or equivalent experience/certification
Solid understanding of MS Windows 10 Professional and macOS 10.x
Ability to work with remote users
Prior experience with IT ticket/request system
Keyboarding skills and computer proficiency
Excellent interpersonal, written, and oral communication skills
Strong customer service and presentation skills
Basic knowledge of HP printers, peripherals and Lenovo/HP/Apple desktops
Must be able to lift up to 50 pounds
Must be available for overtime, weekends, and holidays